To request an urgent appointment for today or tomorrow (Monday to Friday)
- Phone us Monday to Friday 8.15am to 6.00pm (we close at 1.00pm on Tuesday but our Belmont site will remain open until 6pm for telephone calls)
- Use Pharmacy First for seven minor conditions which no longer require a GP appointment (earache, impetigo, infected insect bites, shingles, sinusitis, sore throat, urinary tract infections (UTIs) in women). Click here for full details.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday but our Belmont site will remain open until 6pm for patients to attend)
- If you are experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
To request a routine appointment in the next 7 days
- Use an online form 24/7 to request an appointment. We will respond within 48 hours when we are open. We are open Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday but our Belmont site will remain open until 6pm for telephone calls or for patients to attend)
- Use the NHS App or patient access online to book an appointment or to:
- contact us for advice and support
- order repeat prescriptions
- view your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
- Phone us Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday but our Belmont site will remain open until 6pm for telephone calls)
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday but our Belmont site will remain open until 6pm for patients to attend)
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
Your appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
Please notify the practice as soon as possible if you cannot attend your appointment, so that it can be offered to another patient. We are unable to cancel appointments with less than 30minutes notice.
- Phone us Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday)
- Replying to your text message reminder with texting ‘Cancel’ if available
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.15am to 6.00pm (we close at 1.00pm on Tuesday)
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
If you need help when we are closed
- For urgent medical help – visit 111 online or call 111 if you’re unable to get help online.
- For life-threatening emergencies – call 999 for an ambulance
- For appointments outside of core surgery hours – use extended access. Evening and weekend appointments are available at our Belmont surgery site as part of our Primary Care Network – including for vaccinations, health checks and screenings. Book with our reception team for appointments during 6.30pm – 9pm weekdays and 9am – 5pm Saturdays
- For urgent care visit an urgent treatment centre – find a local urgent treatment centre, including its opening hours
- Visit or contact a late-night pharmacy – find a local pharmacy, including its opening hours
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond. Due to the different days the clinical staff work we can not always guarantee you a specific clinician
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
