Appointments | Intrahealth

To request an urgent appointment for today or tomorrow (Monday to Friday)

Phone us Monday to Friday, 8.00am to 6.00pm
Use Pharmacy First for seven minor conditions which no longer require a GP appointment (earache, impetigo, infected insect bites, shingles, sinusitis, sore throat, urinary tract infections (UTIs) in women). Click here for full details.
Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.

To request a routine appointment in the next 7 days

Use an online form 24/7 to request an appointment. We will respond within 24 hours, when possible, when we are open. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)
Use the NHS App or patient access online to book an appointment or to:
- contact us for advice and support
- order repeat prescriptions
- view your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
Phone us Monday to Friday, 8.00am to 6.00pm
Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

By phone
Face to face at the surgery
On a video call
By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

Please notify the practice as soon as possible if you cannot attend your appointment, so that it can be offered to another patient. We are unable to cancel appointments with less than 30minutes notice.

Use the NHS App or patient access online. Please do not use this option if your appointment is today or on a Friday evening for a Monday, as the surgery is closed.
Phone us Monday to Friday, 8.00am to 6.00pm
Replying to your text message reminder with ‘Cancel’
Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)

If you need help when we are closed

For urgent medical help – visit 111 online or call 111 if you’re unable to get help online.
For life-threatening emergencies – call 999 for an ambulance
For appointments outside of core surgery hours – use extended access. Evening and weekend appointments are available at our central hub at Peterlee Health Centre – including for vaccinations, health checks and screenings. Book with our reception team for appointments during 7am – 8am weekdays (our surgery on a Wednesday), 6.30pm – 8pm weekdays and 9am – 5pm Saturdays
For urgent care visit an urgent treatment centre – find a local urgent treatment centre, including its opening hours
Visit or contact a late-night pharmacy – find a local pharmacy, including its opening hours

If you need help with your appointment

Please tell us:

If there’s a specific doctor, nurse or other health professional you would prefer to respond
If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
If you need an interpreter
If you have any other access or communication needs.