To request an urgent appointment for today or tomorrow (Monday to Friday)
- Phone us Monday to Friday, 8.00am to 6.00pm
- Use Pharmacy First for seven minor conditions which no longer require a GP appointment (earache, impetigo, infected insect bites, shingles, sinusitis, sore throat, urinary tract infections (UTIs) in women). Click here for full details.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)
- If you are experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
To request a routine appointment in the next 7 days
- Use an online form 24/7 to request an appointment. We will respond within 24 hours, when possible, when we are open. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)
- Use the NHS App or patient access online to book an appointment or to:
- contact us for advice and support
- order repeat prescriptions
- view your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
- Phone us Monday to Friday, 8.00am to 6.00pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
Your appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
Please notify the practice as soon as possible if you cannot attend your appointment, so that it can be offered to another patient. We are unable to cancel appointments with less than 30minutes notice.
- Use the NHS App or patient access online. Please do not use this option if your appointment is today or on a Friday evening for a Monday, as the surgery is closed.
- Phone us Monday to Friday, 8.00am to 6.00pm
- Replying to your text message reminder with ‘Cancel’
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm (7.00pm on Monday)
Every week many patients fail to attend their appointments. This wastes valuable clinical time and means fewer appointments are available for those who need one. Please remember to cancel an appointment if you can no longer make it.
If you need help when we are closed
- For urgent medical help – visit 111 online or call 111 if you’re unable to get help online.
- For life-threatening emergencies – call 999 for an ambulance
- For appointments outside of core surgery hours – use extended access. Evening and weekend appointments are available at our central hub at Peterlee Health Centre – including for vaccinations, health checks and screenings. Book with our reception team for appointments during 7am – 8am weekdays (our surgery on a Wednesday), 6.30pm – 8pm weekdays and 9am – 5pm Saturdays
- For urgent care visit an urgent treatment centre – find a local urgent treatment centre, including its opening hours
- Visit or contact a late-night pharmacy – find a local pharmacy, including its opening hours
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
